Hey Val,
Im sorry that your story is even possible.
I have no idea how your CRS could throw you around and not care one bit.. Im not really familiar with the uk as well, but say your CRS is in london.. couldnt you request to see someone else in a different town?? pardon me if thats not possible just wondering. And im aware that your visit was on the 19th..how did that go?? Hopefully good news to come.
Ill keep my fingers crossed for good news from you and I will also keep you in my prayers.