by GilmoreGirl » 02 May 2017, 12:57
Oh and - after 4 messages and countless calls I finally got hold of my gastros receptionist. She did not return any of the messages from my surgeons office either.
I asked why my appointment was cancelled, and she kept repeating that my gastro says I should "follow up with my surgeon". I said that I needed to discuss medication he prescribed (which is why he set the appointment three months ago) and my continuing symptoms that were interfering with my life, and which a surgeon could not help.
So I then asked flat out if he was refusing to see me, and she just repeated the same thing. I asked her several times if he is expecting me to get a new gastro, and same thing. So she's clearly trying to avoid saying he is refusing treatment, since that is serious grounds for complaint and even lawsuit.
I tried to make it clear how unprofessional and inappropriate this situation was (especially the failure to return my messages or answer my call, since I assume that is the receptionists own doing). I think I managed to get this across without being rude, so I'm proud of how I handled it, but it was very upsetting.
I'm really looking forward to my appointment on Thursday with the surgeon to discuss this but also still very upset and hurt by this.
Will be taking notes in case I do make a complaint.